Project, supplier and partnership enquiries should state the organisation, relevant activity and proposed scope. Explain the decision or collaboration being sought and identify the appropriate contact. A focused introduction makes it easier to establish whether further information is needed.
Provide relevant evidence without overstating status
Include the capabilities, product references or project requirements directly relevant to the enquiry. Any claimed certification, authorisation or experience should be supported by applicable records. An initial discussion does not establish an approved supplier or partnership relationship.
Prepare your enquiry
Include the information you know. Leave optional technical details blank if you need help.
Documents and photographs
What happens next?
Review your prepared message and send it through your chosen contact application. Our team can then discuss the scope, information needed and practical next step.
Agree the next exchange of information
Confidential or project-sensitive material should be shared through an agreed channel with appropriate handling arrangements. The prepared message is an introduction, not a contractual commitment. Review its contents before sending and identify any restrictions that apply to the information offered.
Prepare your enquiry
Related guidance
Engineering intent
Projects, Suppliers & Partners should be evaluated as part of the complete power system rather than as an isolated catalogue item. Operating duty, connected load, interfaces, protection, controls, installation conditions, testing requirements and lifecycle consequences determine whether the arrangement is appropriate.
Engineering considerations
Do not automatically size rental generation from the facility’s total installed load. Temporary electrical source before permanent infrastructure is ready. Location should therefore be captured at enquiry stage. But geography alone does not define technical suitability. For planned projects, earlier technical review provides more opportunity to remove uncertainty before mobilisation. Rental duration is therefore an engineering input—not merely a billing input. Do not treat all temporary rental durations as equivalent. What happens during motor starting or large load steps? This is stronger than relying only on one total kVA figure. If exact load is unknown, equipment information can still help move the enquiry forward. The generator needs to support the hardest credible operating moment—not merely the final steady load.
Selection and design considerations
No. A photo only shows what is visible. Full project scope must be supported by records such as quotations, reports, test documents, invoices or handover notes. Generator projects may involve confidential customer sites. Names, logos, exact locations, serial numbers, faces and sensitive details may be removed or withheld. Only with customer permission. Without approval, logos and identifying marks should be blurred, cropped or excluded. Videos can show visible operation at the recording time, but they do not prove full-load capability, fuel autonomy, ATS transfer, UPS compatibility or long-term reliability unless supported by test records. What photos should customers share for service support? Useful photos include generator nameplate, controller alarm screen, battery/charger, fuel gauge, ATS/AMF panel, cable route, visible leak, access path and load panel — taken safely from outside live equipment.
Integration and protection considerations
Temporary ATS/changeover equipment should not be selected by current rating alone. Some temporary projects may use approved manual transfer. Do not assume equipment intended for one environment is automatically appropriate for another. Good temporary distribution should be understandable to authorised project personnel. A temporary system is easier to operate when the architecture is documented rather than existing only in someone’s memory. Before temporary distribution is relied upon, verify according to project scope: That helps reveal cable/drop issues that are invisible at the source terminals. For multi-phase or parallel-cable systems, commissioning can include checking relevant current distribution. During meaningful operation, abnormal connector or termination heating can indicate:
Testing, commissioning and verification
Each rental generator can start correctly in isolation while the synchronised plant still has integration problems. Commissioning may therefore include, according to project scope: Verify applicable protection functions/settings according to project scope. Also verify, where part of the operating strategy: For higher-criticality projects, selected failure testing may be appropriate. What happens when one online generator becomes unavailable? This tests resilience rather than only normal operation. Where available, monitor each generator and the common system. Monitoring should help operators understand the state of the whole temporary plant. When a synchronised plant experiences a problem, sequence matters. Synchronised rental can require a higher level of operating discipline than one standalone generator.
Direct answer
Project, supplier and partnership enquiries should state the organisation, relevant activity and proposed scope. Explain the decision or collaboration being sought and identify the appropriate contact.
The practical decision for Projects, Suppliers & Partners should be based on verified load, equipment, interface and site information. Where equipment-specific data, regulatory applicability or a project study is required, this guidance does not replace that verification.